We took our car to this shop a few days ago to fix the check engine light and a loud engine noise. They diagnosed the issue and informed us about the problem. However, when we got the car back after a couple of days, the check engine light was still on, and the noise remained. We were then told that the issue couldn't be fixed. Despite this, we were charged twice for diagnostics for different reasons. The very next day, the car completely broke down in the middle of the road. Extremely dissatisfied with the service—we ended up paying $1,000 for a repair that didn’t even last a single day. Updated response: Yes, all the pictures were sent before investigation. After the final diagnosis, neither the issues with the lights nor the abnormal engine sounds were addressed. When my car completely broke down the following morning, I called for assistance and was told that another diagnosis might be necessary if we want to bring it there—even though a final diagnosis had already been completed. Anyway, we decided to move on. Additionally, the amount charged for the investigation alone seems bogus given the unresolved issues. I would not recommend this place to anyone who wants to get the problem fixed at the last minute. It is overly priced. It is better to do a research.
We were very clear that your engine was experiencing imminent catastrophic failure, and the elective repair you mentioned would not prevent this. We shared photos with you and discussed all the metal shavings we found inside the engine, indicating extensive internal damage and an impending failure. You asked how long it would last, we told you "You are on borrowed time." We advised that a full engine replacement was the only viable solution to restore your vehicle's functionality. We recognize that this situation is difficult. We strive to provide honest and accurate information, even when the news is challenging.
- Autoworks Of Issaquah