1

We took our car to this shop a few days ago to fix the check engine light and a loud engine noise. They diagnosed the issue and informed us about the problem. However, when we got the car back after a couple of days, the check engine light was still on, and the noise remained. We were then told that the issue couldn't be fixed. Despite this, we were charged twice for diagnostics for different reasons. The very next day, the car completely broke down in the middle of the road. Extremely dissatisfied with the service—we ended up paying $1,000 for a repair that didn’t even last a single day.

We were very clear that your engine was experiencing imminent catastrophic failure, and the elective repair you mentioned would not prevent this. We shared photos with you and discussed all the metal shavings we found inside the engine, indicating extensive internal damage and an impending failure. You asked how long it would last, we told you "You are on borrowed time." We advised that a full engine replacement was the only viable solution to restore your vehicle's functionality. We recognize that this situation is difficult. We strive to provide honest and accurate information, even when the news is challenging.

- Autoworks Of Issaquah
1

We took our car to this shop a few days ago to fix the check engine light and a loud engine noise. They diagnosed the issue and informed us about the problem. However, when we got the car back after a couple of days, the check engine light was still on, and the noise remained. We were then told that the issue couldn't be fixed. Despite this, we were charged twice for diagnostics for different reasons. The very next day, the car completely broke down in the middle of the road. Extremely dissatisfied with the service—we ended up paying $1,000 for a repair that didn’t even last a single day. Updated response: Yes, all the pictures were sent before investigation. After the final diagnosis, neither the issues with the lights nor the abnormal engine sounds were addressed. When my car completely broke down the following morning, I called for assistance and was told that another diagnosis might be necessary if we want to bring it there—even though a final diagnosis had already been completed. Anyway, we decided to move on. Additionally, the amount charged for the investigation alone seems bogus given the unresolved issues. I would not recommend this place to anyone who wants to get the problem fixed at the last minute. It is overly priced. It is better to do a research.

We were very clear that your engine was experiencing imminent catastrophic failure, and the elective repair you mentioned would not prevent this. We shared photos with you and discussed all the metal shavings we found inside the engine, indicating extensive internal damage and an impending failure. You asked how long it would last, we told you "You are on borrowed time." We advised that a full engine replacement was the only viable solution to restore your vehicle's functionality. We recognize that this situation is difficult. We strive to provide honest and accurate information, even when the news is challenging.

- Autoworks Of Issaquah
5

The service and staff are truly wonderful. Your prices are much higher than I pay on the east coast, and I was surprised to hear you do not do tire work. But I would recommend you to anyone on this side of the country. Keep up the good work ! <<< Phil D...

5

Excellent service! I have an older model vehicle, and it's becoming more & more difficult to find a place to take it for service. AutoWorks of Issaquah has done a fantastic job - everything from routine maintenance to complicated repairs. They also do a great job of communicating. From their initial estimate, and then all through the repair process, they take the time to explain what they found, and then provide recommendations for how to proceed. The remain cordial & professional throughout the entire process, and take pride in their workmanship. I feel fortunate to have found such a great service shop, and my trusty old car likes them too!

5

Excellent service as always, friendly and competent staff, work performed to detail, always keeps us up to date on issues that need addressing in the future. Our vehicles are always done right the first time, on time.

5

I have gone here for years. They are honest, communicate well and have always stood behind their work. I wouldn't take my car anywhere else.

5

Car went dead at Christmas. It was serviced right after the holiday and fixed to our satisfaction. The personnel were extremely helpful, taking us to the nearest rental office for a temporary replacement. Was given an estimate for suggested future repairs to keep the car running as long as possible.

5

I’ve brought my car here for the last several years and receive 5 star service at a reasonable price every time. Hands down the best place for car service in Issaquah.

5

Great service as always

5

My car hit something in the road which caused my skid plate / engine splash shield to bend and drag on the street. I called them and they got me in right away and were able to do a temporary fix it until my new plate was ordered for them to install. The price was extremely reasonable and the service was top notch. I highly recommend them for any and all car needs

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