5

1

I took my 05 subaru Forester in there cause i was losing coolant at the same rate i poured it in so obviously i knew i had a leak. It was leaking on the drivers side just under the air conditioner. Since im not familiar with unhooking the refrigerant lines i took it in to see if they could find out from where leaking from. When they called me to see if i wanted to rebuild the engine i said no its not worth it he replied with ok I wont charge you for anything so you dont have to put more money in it. But When i came to pick up the car. i was charged $145 for them to run a test to see if i had a leak. Ummmm huh???? So they basically put water in the radiator and watched it pour out and that was it. Didnt even bother to find out where it was cause i didnt want them to rebuild the engine. It was so ridiculous. Unless you know exactly whats wrong with your car I would never take a car here to get an estimate again cause they will charge you for doing nothing

5

I went to AutoWorks for advice on catalytic converter protection to keep thieves from stealing mine. They were very helpful and provided an amazing solution which I took advantage of. I can't say enough for these guys. They are the only shop in Issaquah that I deal with regarding cars.

5

Very friendly and concerned with meeting my expectations. When I went in I had a very helpful discussion with the technician to match what I wanted repaired with the process the technician would use and the cost. He also referenced notes from my last service which really helped. The service was completed in less time than the estimate which was also nice.

5

First class service. I brought my car in for a repair and it was fixed promptly. I drove it away and the car died about 20 minutes later. They drove out and evaluated the issue, sat with my car until a tow truck came and towed it back at no expense to me. The new issue was no fault of theirs but they took care of the car, charging me only for new parts, no labor. They kept me updated on when the car would be ready and even had it washed for me when I picked it up. Highly recommend bringing your car here for service. Great team.

5

5

Autoworks of Issaquah and its staff are top-notch. I'm really happy to have found a mechanic I can trust who is so amazing and close to home! Ashley got me all squared away before my scheduled appointment - she answered all my questions and sent me the estimate promptly. She was very friendly and knowledgeable so I immediately felt I was in good hands. Autoworks offered me a loaner car since the work would take all day - something that the dealership wouldn't do. The estimate was also lower than the dealer's estimate. The day I went in to get the work done, I was on a tight schedule. I had completed as much of the process prior to coming in so that the drop off would be quick. This is when my experience got even better! Jeff helped me primarily, although there was another man there who was just as nice and introduced me to his cutie dog who was quietly sleeping behind the counter (I'm a dog lover), but I can't remember his name (sorry!). Jeff was great. He quickly walked me through the loaner paperwork, explained next steps throughout the day (how I would get updates) and he even opened the door for me as I left (I'm sorry - that just never happens in "real life"). He actually walked out from around the counter and opened both the door to building as well as the door to my loaner car. I did have quite a bit of stuff with me and I greatly appreciated the assist! I got updates as promised throughout the day and it turned out that the big-ticket item I was coming in for (my AC) was actually something that would be covered under my extended warranty on my car. So, again Jeff went above and beyond and called the dealership to find out this information about the warranty (turns out AC condensers are in issue) and got me a contact name at the dealership so that I could easily follow up to get an appointment. I called the same day and got the appointment in the same week. Jeff at Autoworks could have easily taken on the job himself, as I would have never known about the warranty, but it really demonstrates the integrity of the business. Long story to say that Autoworks of Issaquah and its staff are truly marvelous. They have a new loyal customer and I have already been talking them up around town with my coworkers and friends. Way to go A of I!! Your customer service and integrity is for sure 5-star!!

5

My father-in-law was in town when his transmission went out, we had the car towed to Autoworks of Issaquah, and were impressed from start to finish. The dispatchers on the phone were kind and professional. The mechanics were quick, upfront, and honest. When we decided to go with a different mechanic closer to my father-in-law's house, they still didn't charge for the diagnostic work that they did do. Incredible service and a sense of integrity that is infallible. Their reputation is well earned and if we ever need a mechanic again we will be back.

5

Very fair pricing and friendly staff. Highly recommend Jeff

4.5

Autoworks is the best. I have taken my car there for years and am always pleased with their service. They are honest, dependable, and competent.

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